Full-time

Helpdesk Senior Associate - ITIL

Posted by NTT • Bengaluru, Karnataka, India

📍 Bengaluru, Karnataka 🕒 June 18, 2026

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About the Role

                    JOB DESCRIPTION Req ID: 362537 
We are currently seeking a Helpdesk Senior Associate - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).
Position's General Duties and Tasks:
• Answers the customers' contacts via agreed channels and record reported issues.• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge• Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail• Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance• Acts as coach & an escalation point for less experienced colleagues• Ideally University education, preferably technical degree or Microsoft certifications• Experience working on Microsoft Operating Systems local & Office (Office and Remote) administration and Microsoft Office family applications is a plus• Experience of providing Office (Office and Remote) IT su...
                

Job Details

Location Bengaluru, Karnataka
Job Type Full-time
Category Computer Occupations
Posted June 18, 2026
Deadline July 28, 2026

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