About the Role
Description
ActioNet is hiring a Helpdesk Manager who oversees the agency’s 24/7/365 technical support operations, ensuring consistent and responsive service across Tier 1–3 levels. This role manages helpdesk personnel, coordinates incident response and escalation, and ensures compliance with agency service level agreements. The Helpdesk Manager is responsible for shift scheduling, performance monitoring, and continuous improvement of support processes.Duties and Responsibilities:Ready to Apply?
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