Helpdesk Customer Support Trainer (Technical & Non-Technical)

Overview

Our client, a leading global services organization, is seeking a Helpdesk Customer Support Trainer to design, deliver, and continuously improve training programs for customer support and technical support teams. This role focuses on equipping agents with the knowledge, tools, and skills required to effectively support digital platforms, including advertising technologies, CRM systems, and backend integrations.

The position covers both functional (customer support) and technical training tracks, supporting learners across multiple roles and experience levels.

Key Responsibilities

1. Onboarding & Training Delivery

   Facilitate onboarding programs for new hires, covering tools, workflows, product knowledge, and support processes.

   Deliver instructor-led and virtual training sessions for both customer support and technical teams.

   Conduct hands‑on exercises, simulations, and real‑world scenarios to reinforce le...