About the Role
Overview
Currently looking for a Junior Support Engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.
Responsibilities
- Perform pre-sales engineering and provisioning tasks
- Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment
- Work with Tier1 suppliers to open and resolve tickets and perform testing
- Pro-actively suggest and implement system and process improvements
- Assist clients with remote troubleshooting of their SIP-based PBXs' Go down to any level, including front line, to troubleshoot specific VoIP issues
- No roles, no escalations.
- Sometimes you double as front-line CSR. At other times you are assisting with the new install, together with the Sales Engineer overseeing the...
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