Helpdesk Associate - troubleshooting

Req ID: 372850 

We are currently seeking a Helpdesk Associate - troubleshooting to join our team in noida, Uttar Pradesh (IN-UP), India (IN).

• Graduate (preferably technical) with 4-5 years experience.
• Good comprehension & writing skills.
• Must possess excellent customer handling skills.
• Comfortable to work in rotational shift with 24x7 support window.
• Provides Technical and Team guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Strong troubleshooting knowledge of Windows 10 and related applications, MS Office Suite...