Helpdesk Associate - ITIL

Req ID: 352568 

We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Live dashboard monitoring, reporting & workflow allocation
Quality analysis on agreed aspects
Trending and in-depth anlysis on service delivery components
Management Information Presentations
Acts as coach & an escalation point for less experienced colleagues
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems using processes & instructions
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Key Skills
Ideally University education, preferably technical degree, or Microsoft certifications
Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration ...