Full-time

Helpdesk Associate

Posted by NTT DATA • Guadalajara, Guadalajara, Mexico

📍 Guadalajara, Guadalajara 🕒 February 21, 2026

About the Role

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc. currently seeks a Helpdesk Associate - Full Time - to join our team in Guadalajara.
Location: Guadalajara, Jalisco. Mexico.
**Requirements**:
- Availability to work 45 hours per week
- Interest in working on Afternoon/Night shifts
- Advanced English
- Looking to work in IT Environment
- 6 months of experience in Customer Service
We Offer:
- Competitive salary
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 10 days of vacations
- 50% Vacation bonus
- Savings Funds
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
Activities
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups

Ready to Apply?

Submit your application today and take the next step in your career journey with NTT DATA.

Apply Now