Helpdesk Analyst

SJ Group – Mandaluyong, National Capital Region, Philippines

Overview

Join to apply for the Helpdesk Analyst role at SJ Group .

Seniority level: Mid-Senior level. Employment type: Full-time. Job function: Information Technology. Industry: Professional Services.

Responsibilities

• Acting as the team’s Officer-in-Charge in the absence of the Senior Analyst and Helpdesk Team Lead.
• Provide quality frontline application support to the SJgroup business for extended operating hours.
• Relieve the workload of corporate resources and improve their capabilities to deliver better results to the business.
• Assist in coaching and mentoring Associate Help Desk Analysts to achieve team and individual performance standards and metrics.
• Respond to telephone calls, personal requests, and emails requesting help relating to access to SJGroup.
• Respond to requests for help with the use of SJGr...