Helpdesk Analyst

Role Title: Helpdesk Analyst

Hours: Monday to Friday, 37.5 hours per week

Location: Office based in Burton on Trent

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Are you passionate about technology and helping people solve problems? We’re looking for a proactive Helpdesk Analyst to be the first point of contact for colleagues seeking IT assistance. In this role, you’ll play a vital part in resolving issues, queries, and requests, ensuring smooth operations across our IT Corporate Services team.

What you will do:

As a Helpdesk Analyst, you’ll handle incoming requests via email, phone, IM, or in person using known fixes and procedures to resolve issues quickly. You’ll escalate tickets when needed, maintain accurate records in our ticketing system and manage user accounts in line with IT security standards. From provisioning access to systems to issuing communications and supporting wider IT projects, you’l...