Helpdesk Administrator

Helpdesk Coordinator

Location: Winsford

Hours: 9:00 AM – 5:00 PM

Rate: £13.85 PAYE

Contract: 3+ Months (Temp to Perm Opportunity)

Hybrid Working: 3 days in the office, 2 days from home

Our client is a facilities maintenance company looking for a reliable and organised Helpdesk Operative to join our team. This role is central to our day-to-day operations and would suit someone who is confident, customer-focused, and comfortable working in a fast-paced, busy environment.

Key Responsibilities

• Answering incoming calls and emails from clients, subcontractors and engineers
• Logging and managing maintenance jobs accurately via the helpdesk system
• Liaising with engineers, subcontractors, and suppliers
• Raising, sending, and following up on quotes
• Providing updates to clients and managing job progression from start to finish
• Escalating urgent or overdue issues appropriately...