About the Role
Helpdesk Administrator – Basingstoke
We are seeking a proactive and highly organised Helpdesk Administrator to join our team in Basingstoke. The successful candidate will play a key role in coordinating service requests, supporting engineers and contractors, and ensuring the smooth operation of our CAFM system and service delivery processes.
Key Responsibilities
Customer & Communication
Communicate effectively with internal and external customers to capture, record, and distribute service calls through the CAFM system.
Provide phone cover and inbox monitoring as required by the Team Leader.
Deliver a professional, efficient, and effective service experience at all times.
Work Order Management
Raise new work orders for Contract Managers and reactive work orders for engineers.
Review all incoming work order...
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