Help Desk/Desktop Support Analyst

Our client is seeking an experienced Help Desk/Desktop Support to join a high-performing team in Ottawa. This contract-to-permanent opportunity is ideal for a strategic leader with a strong track record in overseeing software initiatives, driving innovation, and delivering successful project outcomes. The ideal candidate brings deep expertise in Agile transformation, project management, and technical team leadership.

Requirements:

-Provide first‑level technical support to users via phone, email, and in person.

-Troubleshoot hardware, software, and network issues.

-Install and configure computers, peripherals, and standard applications.

-Manage user accounts and access (e.g., Active Directory, Microsoft 365).

-Document support tickets and escalate issues when needed.

-Assist with device setups, updates, and software deployments.

-Support remote users using remote access tools.

-Maintain IT equipment and follow security and ...