Help Desk Technician, 2nd shift

**Job Description**
We are seeking a motivated and customer-oriented IT Help Desk Technician to join our team. This position will provide first-line technical support to the DoD/DoW scientific, research, and engineering community utilizing High Performance Computing Modernization Program (HPCMP) assets, ensuring timely and effective resolution of high-performance computing-related (HPC) issues.

This position is onsite at WPAFB, Dayton, OH
This position is 2nd Shift (3:30pm - 11:30pm) Sat-Wed, but will train on 1st shift (Mon-Fri) for a few weeks

Key responsibilities are:

+ Provide front-line technical support via phone, email, or in-person for HPC-related hardware, software, and network issues.
+ Assist users with job submissions, scheduling, and monitoring on HPC systems.
+ Troubleshoot and resolve issues related to Kerberos authentication, HPC system access, storage systems, and network connectivity.
+ Follow established procedures and guidel...