About the Role
Help Desk Lead
Quantico, Virginia - Onsite
Security Clearance: Active TS/SCI
Major Duties & Responsibilities:
+ Serve as the primary point of contact for end users to provide ongoing support, monitoring, and life cycle management of incident tickets.
+ Provide service desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution.
+ Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
+ Resolve customers’ administrative and technical communications problems and install, configure, and operate client/server devices.
+ Document all troubleshooting and customer interaction in the ITSM system.
+ Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence.
+ Notify customers when there is...
Quantico, Virginia - Onsite
Security Clearance: Active TS/SCI
Major Duties & Responsibilities:
+ Serve as the primary point of contact for end users to provide ongoing support, monitoring, and life cycle management of incident tickets.
+ Provide service desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution.
+ Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
+ Resolve customers’ administrative and technical communications problems and install, configure, and operate client/server devices.
+ Document all troubleshooting and customer interaction in the ITSM system.
+ Recognize application and technical problem trends and provide mitigation plans to avoid future occurrence.
+ Notify customers when there is...
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