Help Desk & IT Support - Green Light

• Role:Field Services site Manager
• Security clearance required: NV1/NV2
• Location: Canberra

ABOUT THE ROLE
 As a Site Team Leader, you will be responsible for leading and coordinating the field support team at your assigned site, ensuring the delivery of high-quality technical support and services to government clients. This role combines hands-on technical engagement with day-to-day team leadership, focusing on meeting Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and resolving complex technical issues as they arise. You will build and maintain effective working relationships with key stakeholders, including clients, service delivery managers, and account teams, to ensure seamless service delivery and client satisfaction.
RESPONSIBILITIES:

• Lead and coordinate the site-based field support team, ensuring effective resource allocation and high performance across all accounts at t...