Help Desk Engineer - Remote Canada Only

Description
The EUX Engineer L2 position offers support to Managed Services contract clients, handling first-level ticket support and serving as the escalation point for more complex issues. Additionally, this role provides guidance and support to the Level I team. The ideal candidate will have a proactive attitude, be a team player, and be willing to go the extra mile to assist team members and resolve client issues.

Department : Blue Mantis

Location : Remote

Compensation : $25.00 - $28.00 per hour

Key Responsibilities

• Resolve problems reported to the call center by phone or web tickets.
• Provide first‑level contact and problem resolution for customer issues.
• Provide timely communication on service ticket status and resolution.
• Assist Level I technicians with escalated issues.
• Update and maintain Help Desk Documentation and knowledgebase articles.
• Rev...