HELP DESK COORDINATOR

The Help desk is the first level of support, and response for clients and provides a single point of contact to the organization for building user related issues.
Its aim is to assist such customers as necessary to establish resolution through process management and to provide support and incident management and client communications for faults and service requests.
The methodology Is to provide building user support and customer service on telephone and company-supported computer applications and platforms and additionally to verbally troubleshoot problems and apprise on the appropriate action that will follow; with a time frame so as to manage expectation.

Duties and Responsibilities:

Respond to requests for assistance or reports, via telephone, electronically or use of radio.

Be polite, courteous, helpful, attentive and respectful to the customers at all times during ...