Help Desk Coordinator

The Help Desk Coordinator provides operational leadership for the IT Help Desk, ensuring high‑quality, timely technical support services for students, faculty, and staff across all campuses. This role supervises daily Help Desk operations while also providing hands‑on technical support including but not limited to setting priorities, assigning work; scheduling shifts and ensuring deadlines are met. The position will also contribute directly to the team by working hands-on with the Help Desk Services team and providing technical assistance to students, faculty & staff at all Columbia State Community College campuses. Travel to off-campus sites may be requested.

Essential Functions

Help Desk Operations & Supervision

• Coordinate and supervise daily IT Help Desk operations, including assigning work, setting priorities, scheduling shifts, and ensuring coverage during business hours
• Provide leadership and direction to Help Desk staff and s...