Help Desk Associate for IT Solutions

Become a Help Desk Associate at NRT, focusing on IT solutions and technical support. You'll diagnose issues and assist users with technology-related challenges to enhance operational efficiency.

As part of the NRT team, the Help Desk Associate plays a crucial role in diagnosing and resolving basic IT and computer system issues. This position involves troubleshooting hardware, configuring software, and providing user assistance. You'll help maintain the integrity of technical services while optimizing client experiences.

Key Responsibilities:
• Identify and resolve computer system issues
• Install and test hardware and software solutions
• Manage calls and support ticketing process
• Offer onsite and remote technical support
• Configure user accounts in Active Directory

Requirements:
• Bachelor's degree in a technology-related field
• Proficiency with Windows operating systems
• Familiarity with Micro...