Head of Visitor Experience & Retail

This is not just a retail role, this is your chance to lead the experience.

• Full‑time role
• Competitive remuneration
• Based at the iconic Bill Richardson Transport World, Invercargill
• Flexibility required during peak periods and operational demands

At Transport World, visitors do not just walk through the doors they step into stories, history, innovation and atmosphere. We are looking for a commercially savvy, people‑focused leader to elevate every touchpoint of that journey.

As Head of Visitor Experience & Retail, you will lead all retail operations and visitor engagement across our collections. Your focus? Delivering a consistently exceptional visitor experience while driving strong commercial performance.

You will set the standard across admissions, retail spaces and visitor interactions ensuring every guest feels welcomed, every retail space reflects our brand, an...