Head of Support

**ABOUT MATIFIC**
Matific is a leading global EdTech provider that delivers an adaptive online learning platform for primary school mathematics. With our product being utilised by millions of students, teachers and parents in 100+ countries we are helping educate the youth and bring equality to education. With over $50M USD invested and a global team of over 200+ employees, we are committed to achieving our goals. We’ve also picked up a number of awards including numerous CODiEs, Academics’ Choice and Edtech Digest to name a few.
**THE ROLE**
We are looking for an experienced Support Team Manager to join our team in São Paulo.
As the Customer Support Manager, you will lead a team of technical support representatives and proactively deal with customer inquiries and issues.
**RESPONSIBILITIES**
- Manage the Customer support team and build and follow support KPIs.
- Own the Portuguese customer-facing Help Center.
- Provide technical product and service support in t...