Head of Operations RSA & Mobility - JP and OPS Country Manager Japan

Job Purpose/ Role

This role is within the Operations division within Allianz Partners, ensuring service delivery for the Roadside Assistance (RSA) & Mobility Line of Business (LoB). Within Japan Business Unit, reporting to Head of Operations RSA & Mobility - IN & JP and Country Manager IN, the role would be responsible for managing service delivery for RSA & Mobility for Japan. This senior management position involves managing and optimizing all aspects of the RSA platform in Japan, focusing on driving effectiveness & efficiency of the service delivery within budget, meeting operational KPIs & contractual SLAs, focusing on positive customer experience, proactive participation in tenders and strategic planning.

In addition, this role will also involve ensuring business growth through the strategic direction and effective management of operational supp...