Monroe Consulting Group is seeking a Head of Operation on behalf of our esteemed client, a Visa Application Center.
Key Responsibilities
Oversee end-to-end operations, ensuring high service quality, operational efficiency, and compliance with company standards.Develop and implement operational strategies, SOPs, and performance frameworks to support business growth.Lead and mentor operations teams, ensuring optimal staffing, capability development, and performance management.Monitor daily workflows and resolve operational bottlenecks to maintain smooth business continuity.Analyze operational metrics, identify improvement opportunities, and implement data-driven process enhancements.Ensure compliance with all internal policies, regulatory requirements, and quality standards.Collaborate with cross-functional teams including Finance, HR, Technology, and Customer Experience to improve operations and support busines...