Head of Delivery & Customer Success [100%], Zurich / Munich / Hybrid

About You

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion.

You will work hand-in-hand with the Sales Key Account Lead, who retains full commercial ownership of each client. Together you’ll form an integrated account team: you lead delivery, onboarding, and value realization; they own commercial strategy and growth. You’ll jointly plan cross-sell, upsell, and account‑expansion opportunities, ensuring success on both sides.

Success in this role is owning one of our key North Stars and ensuring that the systems and processes are fit for purpose, not only to achieve it, but to maintain and improve on it.

Internally, you’ll assemble lean cross‑functional delivery squads from existing Product, Tech, Data, and CS teams, ensuring the right expertise is mobilized for each deployment without adding unnecessary overhead.