Head of Customer Success (eCommerce)

About SHOPLINE: SHOPLINE is Asia’s largest smart commerce platform.

With our customers in mind, we strive to deliver scalable commerce solutions to merchants of all sizes.

We’re a full-featured platform with services including online store opening, O2O solution, retail POS systems, advertising placement, business strategy consultation, marketing, and more to empower merchants to succeed in omnichannel retailing and cross-border commerce.

Responsibilities

• Define and build the product solution plans and growing strategy for our merchants while prioritizing retention.
• Being a trusted advisor for our merchants by understanding their business, competitive landscape and product demands.
• Build a strong Merchant Success team by recruiting, mentoring and coaching talent and creating a talent roadmap to ensure consistent engagement from your team.
• Collaborate cross-functionally and gather feedback from Product, Marketing...