Head of Customer Service

Job Description

Head of Contact Centre would be expected to shape the future growth of Roojai Omni-channel contact centre operation, being committed to delivering a great customer experience through a variety of contact channels: Phone, E-mail, Web/Live chat, Video, Social and Correspondence. Providing high quality leadership to manage and is accountable for all aspects of the departmental performance in Contact centre operation performance. Utilization of innovative technology to ensure high Productivity, Quality and Staff engagement and satisfaction within the CC operation. The objective is to do everything possible to attain goals and achieve great results to deliver top line and bottom line targets for the business. Job Duties Key responsibilities: – – Manage the day-to-day performance of the Contact Centre Operations to deliver the best-in-class Sales and Services including Renewal, Collection, Video inspection, meeting or exceeding all KPIs and within budge...