Head of Customer Service & Care Transformation

As Head of Customer Service & Care Transformation, you will lead the teams within these areas, with the goal of delivering customer experience and ensuring the execution of service processes across more than +5K stores and internal service areas. This will be achieved through a Command Center that supports the omnichannel strategy, serving both distributors and end consumers. This role is based mainly at our Tultitlan plant, State of Mexico, and reports directly to the Experience & Service Sr. Director, Architectural Coatings LATAM.

• Achieve the budgeted net sales target for Mexico and Central America, driving profitable organic growth and increasing sales of sustainable and innovative products.
• Improve processes and procedures to improve efficiency and profitability, including the design and implementation of incentive plans that ensure an outstanding retail model.
• Lead, align, and develop store incentive strategies for ...