Head of Customer Experience
Posted by Foreground Consultancy • dubai, dubai, United-Arab-Emirates
About the Role
Foreground is partnering with an innovative FinTech organisation in Dubai to appoint a Head of Customer Experience who will elevate the end-to-end user journey across digital platforms. The company is scaling rapidly and requires a leader who can design seamless customer interactions, enhance service models, and embed a data-driven approach to CX improvement.
QualificationsWe are seeking a CX professional with strong digital experience, ideally from FinTech, e-commerce, or technology-led industries. The ideal candidate must be proficient in journey mapping, service design, customer analytics, and continuous improvement. Strong collaboration skills and a user-centric mindset are essential for this role.
Required Skills- FinTech
- Collaboration
- Customer Experience
- E-commerce
- Continuous Improvement
- Analytics
- Design
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