Head of Client Relations

Margin Wheeler is Singapore’s leading corporate service provider, delivering award-winning incorporation, corporate secretarial, accounting, and tax solutions. We are looking for a dynamic and client-focused Head of Client Relations to lead our client servicing function, ensuring exceptional service delivery and long-term client satisfaction.

Key Responsibilities

Lead the Client Relations team to manage and grow client accounts.

Build and maintain strong, long-term relationships with key clients.

Oversee client onboarding and ensure smooth service delivery.

Act as the main escalation point for complex client issues.

Work closely with internal departments to ensure seamless coordination for client needs.

Identify opportunities to upsell and cross-sell services.

Monitor client satisfaction metrics and implement improvement initiatives.

Represent the company at networking events and industry functions.

Requirement...