Head Hostess

POSITION OVERVIEW:
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area

within the dining hall. The role ensures that all guests receive a warm and professional welcome, while

maintaining high standards of guest service and efficient guest flow.

The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent

service and accurate information to guests. The role supports the Reception Manager in coordinating

reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes

responsibility for reception activities in the manager’s absence.


CORE RESPONSIBILITIES:

1. Reception & Guest Experience

• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.

• Maintain a visible presence at the reception area to support guest interactions an...