About the Role
The Role
Process daily additions/deletions requests
Follow agreed TAT (Turnaround time)
Collaborate with H&B departments to maintain process efficiency
Respond to departments/clients/insurers inquires
Participate in Monthly Admin Meetings with clients and insurers
Daily production reports
Renewals process support ensuring member uploads to CHI
Daily monitoring of group email and responding to additions/deletions requests
Ensures collection and completion of required documents from clients for additions/deletions
Implements and maintains compliance processes in accordance with the H&B Excellence Model.
Ensures compliance with WTW guidelines and procedures; adherence to the Excellence Framework.
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