Hardware Support Services Engineer

The Hardware Support Services team owns the maintenance and hardware break/fix process on production, GCC, and Lab servers in our datacenters. We strive for high availability, high scalability, and high performance of all hardware.

As an Engineer of our Ireland-based Hardware Support Services team, you’ll be working with a technically diverse team of engineers with the primary responsibility of ensuring that servers in need of repair are diagnosed and repaired as quickly as possible while maintaining a high standard of quality. You will also be responsible for queue work, goals and various other growth opportunities.

What you get to do in this role

• Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
• Work closely with hardware vendors to understand and solve problems as needed
• Work closely with your team and partner teams to help su...