Full Time

Hardware Support Engineer

Posted by CONNECTING 2 WORK • Thiruvananthapuram, Kerala, India

📍 Thiruvananthapuram, Kerala 🕒 February 24, 2026

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About the Role

 Job Description 
Taking ownership of customer issues reported and seeing problems through to resolution

Following COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Research and identify solutions to solve the issues

Diagnose and troubleshoot technical issues.

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Properly escalate unresolved issues to Service In-charge / Service Manager

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functio...

Job Details

Location Thiruvananthapuram, Kerala
Job Type Full Time
Category Engineers
Posted February 24, 2026
Deadline April 05, 2026

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