Full-time

Hardware Support Engineer

Posted by CONNECTING 2 WORK • Thiruvananthapuram, Kerala, India

📍 Thiruvananthapuram, Kerala 🕒 March 03, 2026

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About the Role

 Job Description   
Taking ownership of customer issues reported and seeing problems through to resolution 
Following COMPANY’S standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
Research and identify solutions to solve the issues 
Diagnose and troubleshoot technical issues. 
Ask customers targeted questions to quickly understand the root of the problem 
Track computer system issues through to resolution, within agreed time limits 
Properly escalate unresolved issues to Service In-charge / Service Manager 
Provide prompt and accurate feedback to customers 
Refer to internal database or external resources to provide accurate tech solutions 
Ensure all issues are properly logged 
Prioritize and manage several open issues at one time 
Follow up with clients to ensure their IT systems are fully functional after troublesh...
                

Job Details

Location Thiruvananthapuram, Kerala
Job Type Full-time
Category Other-General
Posted March 03, 2026
Deadline April 12, 2026

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