Guide

Overview

CUSTOMER SALES & SERVICE AGENT - KARACHI - Y

Job Purpose: To provide the highest level of service to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Work as part of a team to achieve individual station and network Commercial objectives.

Responsibilities

• Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares, and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions.
• Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the...