Guest Services Assistant Manager

Summary: Working closely to support the Guest Services Manager as a hands-on employee, you will represent the highest standard of excellence in welcome and guest service.

The Guest Services Assistant Manager is required to work days, evenings, and weekends to manage the day-to-day operations of Guest Services while ensuring productivity, performance standards & cost containment objectives are met and exceeded.

This role requires a hands-on leader who can support guest services across all shifts, including evenings, weekends, and holidays, in our 24/7 operation.

Responsibilities include but are not limited to:

• Ensuring all details and services for reservations and check-ins/check-outs are completed and executed based on company standards and client requests;
• Assist to ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their jobs;
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