Guest Services Agent

Company Description

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

Job Description

This position is responsible for delivering warm, efficient, and personalized service throughout the guest journey—arrival, stay, and departure—ensuring accuracy in Front Office procedures and upholding Swissôtel and Accor service standards. The Guest Services Agent supports daily Front Office operations, contributes to guest satisfaction, and maintains effective communication with other departments.

Qualifications

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