Guest Services Agent

From the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it’s the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.

This position is responsible for delivering warm, efficient, and personalized service 
throughout the guest journey—arrival, stay, and departure—ensuring accuracy in Front 

Office procedures and upholding Swissôtel and Accor service standards. The Guest Services 

Agent supports daily Front Office operations, contributes to guest satisfaction, and maintains 

effective communication with other departments.