Guest Service Team Leader (Executive Lounge)

A Guest Service Team Leader (Executive Lounge) comforts executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and advising them of the amenities and benefits offered by the hotel.
**What will I be doing?**
As a Guest Service Team Leader (Executive Lounge), you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. A Guest Service Team Leader contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
+ Process accurately check-ins and check-out
+ Ensure that all Guest supplies and amenities are offered and replenished to the required standards
+ Stay current with all hotel services as well as VIP requests and special events
+ Demon...