full-time
Guest Service Supervisor
Posted by MOVENPICK • Pathum Wan, Krung Thep Maha Nakhon, Thailand
About the Role
Job Description
Qualifications
- Supervise and guide Front Office/Guest Service team members in delivering outstanding guest experiences.
- Handle check-in, check-out, and guest inquiries efficiently while maintaining a welcoming atmosphere.
- Resolve guest concerns promptly and professionally, escalating issues where necessary.
- Monitor room allocations, VIP arrangements, and special requests to ensure seamless service.
- Train, coach, and motivate team members to uphold Mövenpick service standards.
- Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure smooth operations.
- Ensure adherence to safety, security, and sustainability practices aligned with Mövenpick BDMS Wellness Resort Bangkok.
- Support the implementation of loyalty programs and guest engagement initiatives.
Qualifications
- Previous experience in a Front Office or Guest Services supervisory role within a hotel environment...
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