Guest Service Associate - Front Office

Key Responsibilities:

**People Management**

• Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork
• Provide effective support to the team to enable them to deliver efficient and professional services
• Respond to guest queries and complaints by resolving issues in a timely manner to ensure customer satisfaction

**Financial Management**

• Identify optimal, cost-effective use of resources and educate the team accordingly

**Operational Management**

• Oversee daily front office administration, including guest check-in/check-out, room bookings, and guest inquiries
• Maintain high standards of customer service and ensure guests' expectations are consistently exceeded
• Maintain Front Office log books, shift reports, and records of all banquet and hotel functions
• Ensure quality in all aspects of service delivery and adhere...