Guest Service Agent - Journey Curator

Are you passionate about people, obsessed with the details and energised by creating memorable moments?

As a Guest Journey Curator at Crystalbrook Kingsley, you will be the architect of seamless guest stays - orchestrating every touchpoint from arrival to farewell, ensuring every guest feels personally valued, every time.

This is more than a front desk role. It is an opportunity to elevate experiences, champion loyalty and bring Crystalbrook Collection’s signature spirit of wonder to life in the heart of Newcastle.

What You’ll Be Doing

Own the Guest Experience

• Deliver smooth, welcoming check-ins and check-outs - with extra sparkle for our VIP and Crowd Members
• Anticipate guest needs and turn requests into effortless “Of course!” moments
• Create personalised surprises - birthdays, special occasions and thoughtful “just because” touches
• Be a visible presence in...