Guest Service Agent (Concierge/Front Desk/EFL)

Position Statement
The Front Desk Guest Service Agent ensure clear communication with all other front office functions and other departments as necessary and Efficiently perform all reception duties, assisting other front office departments as and when necessary,VIP guests are provided with personal, attentive and caring service
Ensure guest complaints are dealt with promptly and courteously in line with DoubleTree by Hilton Brand Service Standards and Set a training plan and train the new hired agents.
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What will I be doing?
As theFront Desk Guest Service Agent, you will be responsible for performing the following tasks to the highest standards:
CUSTOMER
·Conduct room escortingand room orientationsand assist guest in guest service area including business center
·Efficiently perform all reception duties (accurate completion of forms, securing of payment)
·Report and record all guest comments and feedback to Guest Relations Officer
·Be familiar with SALT ...