Guest Relations officer

Key Responsibilities:

• Represent the Sofitel brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.
• Act as a storyteller, sharing unique elements of the Sofitel experience and offering cultural and historical insights about the destination.
• Maintain smooth daily operations by managing administrative tasks and ensuring key information is communicated to relevant teams.
• Engage proactively with guests throughout their stay, gathering feedback and addressing needs.
• Take ownership of guest interactions, ensuring requests and follow-up actions are completed in a timely and professional manner.
• Handle guest requests, such as reservations and special services, ensuring proper follow-up and guest satisfaction.
• Welcome VIP guests, coordinating smooth check-ins, luggage delivery, and personalised service.
• Support the preparation and delive...