Guest Relations Officer

Job Summary

The Guest Relationship Officer (GRO) ensures a welcoming and professional environment for visitors by greeting and assisting guests, coordinating with reception, café, and security teams, managing visitor processes, and supporting front office operations to deliver excellent customer service.

Job Responsibilities

• Welcome and assist guests, visitors, and clients in a professional and friendly manner.
• Manage guest and visitor inquiries, complaints, and feedback, ensuring timely and effective resolution.
• Maintain accurate guest and visitor records and update information in the visitor management system.
• Coordinate with relevant departments (facilities, administration, security, housekeeping, café, etc.) to fulfill guest and visitor requirements.
• Ensure high standards of customer service and hospitality are maintained at all times.
• Monitor guest satisfaction and recommend improvements to e...