Guest Relations Manager

Job Description :

Our client is a hospitality service provider which has been developing its business activities in Vietnam for more than 1 year.

Reporting: Managing Director/General Manager

Job Summary:
• The primary goal of a guest relations manager is to make guests feel welcome and ensure their satisfaction. Guest relations managers may be employed in a variety of setting such as in upscale hotels or for large chain stores or restaurants. Regardless of their employment setting, a guest relations manager needs to work well with people, be able to handle stressful situations and maintain a positive attitude.

Responsibilities:
• Hire, training, motivates, counsels, and monitors the performance of all Appointment Coordinators and Guest Relations Staff.
• Ensures work schedules are created and work is allocated, based on work priority, and quantity.
• Handles guest’s concerns that deman...