Guest Relations

Primary Contact Point: Manage all incoming FIT inquiries across various channels, including Email, WhatsApp, Social Media Messengers, and OTA platforms (e.g., Viator, Expedia, Booking.com). Expert Guidance: Act as a travel consultant by analyzing guest needs and preferences to recommend the best ship, itinerary, and cabin solutions for a successful trip. Conversion: Promptly and professionally answer questions regarding deck plans, amenities, and technical details to build trust and finalize bookings. Post-Booking Engagement & Guest Nurturing Confirmation & Welcome: Proactively initiate conversation with FITs immediately upon booking to confirm receipt and provide a warm, luxury welcome. Requirement Discovery: Capture essential guest data, including dietary restrictions, mobility needs, and special celebrations (anniversaries, birthdays, etc.). Upselling: Identify opportunities to enhance the guests journey by suggesting cabin upgrades, private shore excursions, or premium onboar...