Guest Experience Supervisor at CedarCreek

Elevate guest interactions as a Guest Experience Supervisor at CedarCreek Estate Winery in Kelowna, BC. Drive wine sales while leading a passionate team in a stunning winery environment.
CedarCreek Estate Winery seeks a full-time Guest Experience Supervisor to enhance the wine-tasting experience. This pivotal role involves supporting the ambassador team while fostering guest satisfaction and wine club growth through effective communication. You’ll be responsible for managing reservations, addressing needs proactively, and ensuring high-service standards in a luxury setting.
Key Responsibilities:
• Lead and motivate the ambassador team daily
• Assist the GE Manager with leadership tasks
• Drive growth through guest engagement strategies
• Manage reservations using C7 and TOCK systems
• Maintain high standards of service and presentation
Requirements:
• Minimum 2 years in hospitality or retail
• Genuine passion for wine and its industry
• Leadership exper...