Guest Experience Specialist

This is a remote position. What We Do At Outsource Access, we help high-volume restaurant brands deliver seamless digital hospitality and top-tier guest experiences. We don't just process orders and push buttonswe make sure every catering quote, financial adjustment, and customer review drives loyalty and powers a flawless restaurant operation. How Youll Make a Difference Engineering Flawless Catering Pipelines: You will be the mastermind behind our high-volume digital orders. By cross-verifying guest matrices, building precise quotes, and organizing omnichannel triggers in Zendesk, you turn complex reservation requests into perfectly executed, revenue-generating events. Protecting the Brands Reputation: You are the frontline of guest satisfaction. Whether mapping metrics in Yext, deploying automated macros, or addressing negative feedback in Toast, you ensure every guest feels heard and the brand's digital presence remains stellar. Balancing the Books with Precision: You will act as t...