Guest Experience Representative

Localbird is building the digital concierge for vacation rentals, helping hosts offer curated, bookable experiences like massages, private chefs, airport transfers, and tours. We’re live in the U.S. and Latin America, with hundreds of hosts and thousands of travelers booking through our platform.

We’re growing fast and backed by top-tier investors.

Role Overview

As a Trip Planner, you’ll provide live chat support, handle reservations, and ensure guests have seamless experiences. This role involves responding to inquiries, assisting with bookings, and resolving any issues to enhance guest satisfaction.

Schedule

Includes certain days on the weekend and evening shifts.

Responsibilities

• Assist guests via phone, email, or chat
• Manage bookings, verify availability, and process payments
• Communicate key details before arrival for a smooth experience
• Address concerns, including maintenance requests or c...